Delivery Terms & Supply Contract
Delivery Rates
Tracked 48 postage. £0.78 orders over £9.98 / £2.89 orders under £9.99
Tracked 24 postage. £1.87 orders over £9.98 / £3.47 orders under £9.99
See EBAY for deliveries to EU and World. BedAirer, Tracked 48 £0.00 / Tracked 24 £1.87
Speed of Delivery and Dispatch Methods
Christmas closure: 20th December 2024 - 1st January 2025.
The office and dispatch are closed from the 20th December 2024 to the 1st January 2025. Orders placed up to 2pm on the 19th December will be dispatched as normal. Dispatch will re-open on 2nd January.
Stock items are normally posted up to 2pm weekdays, except Fridays. We are normally closed on Fridays, Saturdays, Sundays, Public Holidays and a period over the Christmas/New Year holidays. Goods sent within the UK are sent via Royal Mail, who request 14 days for UK delivery. We also offer Royal Mail 24 Tracked which is normally delivered next working day throughout mainland Britain, but this is not guaranteed and we offer no compensation if Royal Mail does not deliver when expected.
We may use UPS/DPD Two Day service for large items or orders. We maintain our right to deliver within 30 days. Goods purchased on pre-order are dispatched as quickly as possible once they are received, inspected, and packed. Published availability dates are estimates; we are reliant on other companies for delivery and delays can occur. We maintain our right to deliver goods on pre-order within 30 days of delivery to us.
Delivery Address not your Card/Home Address
We are happy to send your goods to any UK address that you provide, but if you choose a delivery address other than your registered card/home address and the goods are not received, we will not issue a refund, provide any compensation, or resend the goods without further payment. This includes any goods that go missing that were sent to PO Box addresses or using Royal Mail redirection services.
If Royal Mail or a courier return goods (not delivered) back to us, we will issue a refund for the value of the returned goods minus the postage and packing costs incurred by us. Due to our pricing policy, the postage and packing costs may not be displayed on your order, invoice, our promotional material, or our internet sites. We may also deduct return to sender charges at our contract rate.
Return to Sender charges for Tracked 24 or 48
Where items are returned to the sender for any of the below reasons we will deduct the incurred charges from your refund.
Undelivered items that have not been collected, nor a Redelivery arranged within the 18-day holding period.
Incorrect/incomplete address. See below.
Recipient moved (gone away)
Recipient refused.
Incorrectly Provided Delivery Address
Orders cannot be dispatched unless full valid postcodes are provided for UK orders. We are happy to send your goods to any address you provide. (Please also see Delivery address not your Card/Home Address above). If you provide a delivery address with incorrect details that causes goods not to be delivered to the desired destination, we will not issue a refund, provide any compensation, or resend the goods without further payment. Full valid postcodes being provided for UK orders.
If Royal Mail return goods (not delivered) to us, we will refund the value of the order minus the postage and packing costs incurred by us and the return to sender fees charged. If you require your order to be resent you will be required to pay the actual delivery costs of resending your item. Due to our pricing policy, the postage and packing costs may not be displayed on your order, invoice, our promotional material, or our internet sites.
UK Delivery inc Northern Ireland
All UK orders are sent via Royal Mail. Royal Mail Tracked 48/24 are names not a guarantee. Most of the delivery costs is included in the sale price.
Tracked 48 postage. Orders under £9.99 postage is £2.89, spend over £9.99 and delivery is £0.78. Packages sent by this method usually take 2 to 4 working days from dispatch and we may split up multi orders to fit through post boxes.
Tracked 24 postage. Orders under £9.99 postage is £3.47, spend £9.99 or more and delivery is £1.87. Packages sent by this method usually take 1 to 3 working days from dispatch. All items will be dispatched in one packet.
In exceptional circumstances delivery may take up to 14 days for Royal Mail Tracked 48 and Tracked 24 but we maintain the right to deliver within 30 days. Estimated delivery timescales are provided at checkout.
Europe and Worldwide Delivery
Our bestselling books are available on EBAY who facilitate an export service for us. EBAY takes your order and we send the books to a UK distribution centre before forwarding to you.
VAT - TAX (TVA - IVA)
Vicarious Media Ltd is a UK VAT registered company GB205532638. The prices displayed on this website are inclusive of UK VAT where applicable (books are currently zero-rated).
Returns, Replacements and Refunds
Goods no longer wanted
Distance selling regulations give you the legal right to cancel your order within 14 days of receiving the goods. However, this right does not apply to certain items, such as computer software once the security seal has been broken, products containing unique discount codes such as ACSI, personalised products, or perishable goods.
If you wish to cancel your order using this right, you must inform us within 14 days of receipt of goods. You must take reasonable care of the goods and deliver them to us within 14 days of notifying us of your order cancellation. However, we accept returns within 30 days, call or email us for confirmation. Unwanted goods are to be returned at your own expense. Goods must be packed in adequate packaging to protect them from damage during transit and accompanied by a copy of the delivery note or receipt. The returns address is Vicarious Media, Unit 1 North Close Business Park, Shorncliffe Industrial Estate, Folkestone, Kent, CT20 3UH. We will not consider that you have taken reasonable care of the goods if they get lost or damaged in transit or they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase. Once accepted by us, will issue a refund for the value of the returned goods minus the postage and packing costs incurred by us. Due to our pricing policy, the postage and packing costs may not be displayed on your order, invoice, our promotional material, or our internet sites
We normally issue refunds within 3 day but save the the right of 14 days from receipt of the goods to issue a refund, especially when we need to check that unique discount codes have not been used with products such as ACSI. This returns policy does not affect your statutory rights.
The above does not apply to purchases made in person at Unit 1 North Close Business Centre or at exhibitions. Returns on purchases made in person or return requests made after 14 days of receipt (distance selling regulations) are accepted at the discretion of Vicarious Media.
Damaged, Faulty or Incorrectly Supplied Goods
Goods that are damaged in transit, are faulty, or incorrectly supplied by us are to be returned to Vicarious Media Ltd in their original packaging within 30 days of receipt. Please contact us for our Freepost address. Once the item(s) are received by us, we will either replace the item(s) or issue a refund for the value of the goods and any postal charges. Please state which option you prefer with your return notice.
We will wait until we receive the item(s) from you before dispatching a replacement or issuing a refund.
Vicarious Media will check all items returned as damaged or faulty. In the event that we find no fault, we reserve the right to recover our fees and expenses from you.
Undelivered Items
Goods maybe posted in separate envelopes, therefore orders with two or more items may arrive on different days.
Very few of our goods are reported not to reach their destination (less than one in a thousand) and invariably these eventually turn up or are returned to us.
Royal Mail requests 14 days for delivery to UK addresses. If your goods have not been received within the above time frames please contact us via our Contact form or write to Vicarious Media, Unit 1 North Close Business Centre, Folkestone, Kent, CT20 3UH to request the items to be resent and we will investigate your order. Depending on the results of our investigation, we may resend your item(s), subject to stock, or issue a refund. No replacement goods or refunds will be given after 30 days of us sending an auto-generated order complete invoice email if no contact has been made before the 30th day. In addition, see Delivery Address not your Card/Home Address and Incorrectly Provided Delivery Address above.
In the situations where goods were posted to the correct address, but were not received and we have dispatched replacements or issued a refund, we will place a claim with the courier who may wish to contact you in regards to our claim. Should the original goods subsequently turn up they must immediately be returned to Vicarious Media, Unit 1 North Close Business Centre, Folkestone, Kent CT20 3UH.
Termination of Contracts
This contract will end 15 days after the delivery of your goods, unless you contact us about returns or replacements within 14 days of receipt of the goods.
Returns Policy for Business Customers
Our standard Returns Policy does not apply to those customers who purchase items for business use, resale or on a Business Account. Please see your individual contract.